ck299 Privacy Policy

Introduction

ck299 is committed to protecting the personal data of every player who uses our platform. We believe that transparency is fundamental to trust — and trust is the foundation of everything we do as Bangladesh's premier online casino and sports betting platform. This Policy is written in plain, clear English so that our players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can understand exactly how their information is handled.

This Policy applies to all personal data collected through the ck299 website (ck299.io), the mobile browser interface, customer support interactions (including live chat and email), and any other channel through which you interact with the ck299 platform. It covers data collected from registered players, prospective players who have initiated but not completed registration, and visitors who browse the platform without a registered account.

Where third-party services are integrated into the ck299 platform — such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) or payment processors (bKash, Nagad, Rocket, Upay) — those third parties operate under their own privacy policies, which are separate from this document. ck299 encourages you to review the privacy practices of any third-party service you use in connection with the platform.

Data We Collect

ck299 collects personal data through several channels: information you provide directly during registration and account management, data generated automatically through your use of the platform, and information received from third parties such as payment providers and identity verification services. The categories of personal data we collect are described below.

Registration & Account Data

When you create a ck299 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify you meet the 21+ age requirement)
• Residential address, including city, district, and postal code
• Email address (used for account communications and support)
• Mobile phone number (used for account verification and OTP authentication)
• Username and encrypted password credentials

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of:

• National Identity Card (NID), passport, or other government-issued photo identification
• Proof of residential address (utility bill, bank statement, or similar)
• Source of funds documentation for large deposit or withdrawal amounts
• Selfie or liveness-check images for identity confirmation where required

Financial & Transaction Data

We collect records of all financial transactions conducted through your ck299 account, including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number — we do not store full PINs or card numbers), transaction timestamps, and currency amounts in Bangladeshi Taka (৳).

Usage & Behavioural Data

When you use the ck299 platform, we automatically collect technical and behavioural data, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path
• Game sessions played, bet amounts, win/loss records, and game preferences
• Login timestamps and session duration
• Referral source (how you arrived at the ck299 platform)

Communications Data

We retain records of your communications with the ck299 support team, including live chat transcripts, email correspondence, and any feedback or complaints you submit. These records are used to resolve disputes, improve our service quality, and maintain an accurate history of account-related interactions.

How We Use Your Data

ck299 uses the personal data we collect for specific, legitimate purposes directly related to operating a safe, fair, and enjoyable platform for Bangladeshi players. We do not use your data for purposes incompatible with those disclosed in this Policy. The primary purposes for which we process your personal data are as follows:

ck299 will never use your personal data to make decisions that produce legal effects or similarly significant effects on you in a fully automated manner without human review, except where such processing is expressly permitted under applicable law.

Legal Basis for Processing

ck299 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when creating a ck299 account — including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, identity verification mandates, and other legal or regulatory requirements.
• Legitimate interests: Processing necessary for the purposes of ck299's legitimate business interests, including fraud prevention, security monitoring, responsible gaming oversight, and platform analytics — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for the sending of direct marketing communications. You may withdraw your consent at any time by contacting support or updating your account preferences.

Data Sharing & Third Parties

ck299 does not sell your personal data to third parties for their own commercial purposes. We share personal data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

Game Technology Providers

To deliver casino games and live table experiences on the ck299 platform, we work with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a tokenised player identifier and session data) necessary to run the game you choose to play. These providers are bound by data processing agreements and are not permitted to use your data for their own marketing purposes.

Payment Service Providers

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Visa, and Mastercard, we share the minimum transaction data required to initiate and confirm your payment. Payment data is transmitted over encrypted channels and is handled in accordance with the payment provider's own security and privacy standards.

Identity Verification Services

ck299 may use third-party identity verification and KYC services to confirm your identity documents and validate your age. These services process your KYC data strictly for verification purposes and are contractually prohibited from retaining or using your data beyond that scope.

Legal & Regulatory Disclosures

ck299 may be required to disclose personal data in response to lawful requests from government authorities, law enforcement agencies, or courts of competent jurisdiction. We will disclose only the data specifically requested and, where legally permitted, will attempt to notify you of any such request.

Cookies & Tracking Technologies

The ck299 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to gather aggregated analytics data that helps us improve the user experience for Bangladeshi players.

Types of Cookies Used

• Essential cookies: Required for core platform functionality, including session management, authentication state, and security tokens. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your in-platform preferences, such as language settings and game lobby filters, to provide a more personalised experience on return visits.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform. This data is used in aggregate form to understand which features are most popular and where improvements can be made. ck299 uses analytics data internally and does not share raw analytics data with third-party advertising networks.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts. These cookies form part of our layered security architecture.

You may manage cookie preferences through your browser settings. Please note that disabling essential or security cookies may affect the functionality of your ck299 account, including your ability to log in and complete transactions.

Data Retention

ck299 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. If you request account closure, your data will be retained for the statutory periods above rather than deleted immediately, as required by law.

Data Security

ck299 implements a comprehensive, layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the ck299 platform, ensuring your login credentials, financial data, and personal information are protected in transit.
• Encrypted data storage for sensitive fields including passwords (stored as salted hashes), KYC documents, and financial identifiers — ensuring raw sensitive values are never stored in plaintext.
• Two-factor authentication (2FA) options for player accounts, including SMS OTP verification via the mobile number registered to your account.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with all staff access to player records logged and auditable.
• Continuous security monitoring with automated systems designed to detect unusual login behaviour, high-velocity transactions, and other indicators of account compromise.
• Regular security assessments including vulnerability scanning and security testing of the ck299 platform infrastructure.

Your Privacy Rights

As a ck299 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all verified requests within 30 days of receipt.