ck299 Terms & Conditions

Acceptance of Terms

These Terms apply to all users of the ck299 platform, including visitors who browse without a registered account, registered players, and any person who participates in promotions, tournaments, or any other activity offered by ck299. Access to or use of the ck299 platform — including the website at ck299.io, the mobile browser interface, any associated applications, and all related services — constitutes your unconditional acceptance of these Terms.

These Terms should be read alongside the ck299 Privacy Policy and the Responsible Gaming Policy, both of which form part of your overall agreement with the platform. In the event of any conflict between a specific promotion's terms and these Terms, the specific promotional terms shall take precedence only in relation to that promotion.

ck299 reserves the right to update or amend these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically to remain informed of any updates.

Eligibility & Account Registration

Age Requirement

The ck299 platform is strictly for adults. You must be at least 21 years of age to register an account, make a deposit, or place any bet on ck299. By completing the registration process, you confirm that you are 21 years of age or older. ck299 reserves the right to request age verification documentation at any time, and accounts found to be held by persons under 21 will be suspended immediately and any funds may be forfeited pending review.

One Account Per Person

Each individual player may hold only one registered account on the ck299 platform. Operating multiple accounts — whether under the same identity or different identities — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances. If you believe a duplicate account has been created in error, you must contact ck299 support immediately.

Registration Information

When registering an account, you are required to provide accurate, complete, and current information. This includes your full legal name, date of birth, residential address, email address, and a valid mobile number. You agree to update your registration information promptly if any details change. ck299 is not liable for any loss or inconvenience caused by inaccurate registration information provided by the user.

Account Verification (KYC)

ck299 operates a Know Your Customer (KYC) verification process. You may be required to submit supporting documentation — including a national identity card, passport, or other government-issued photo identification — before withdrawals are processed or at any other point determined by ck299 at its discretion. Failure to complete KYC verification within the requested timeframe may result in withdrawal delays or account suspension.

Account Security

You are solely responsible for maintaining the confidentiality of your ck299 account credentials, including your username, password, and any one-time passwords (OTPs) associated with your account. You must not share your login credentials with any third party under any circumstances.

ck299 will never contact you by phone, email, or chat to request your full password, bKash PIN, Nagad PIN, or any other sensitive credential. Any communication claiming to be from ck299 and requesting such information should be treated as fraudulent and reported to our support team immediately.

You agree to notify ck299 support immediately if you suspect unauthorised access to your account. ck299 shall not be held liable for any loss resulting from your failure to maintain account security or your failure to report suspicious activity in a timely manner. ck299 reserves the right to suspend any account that it reasonably suspects has been compromised, pending a security review.

Deposits & Withdrawals

Accepted Payment Methods

ck299 currently supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, BRAC Bank transfer, City Bank transfer, Sonali Bank transfer, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (৳). ck299 reserves the right to add, modify, or remove supported payment methods at any time without prior notice.

Deposit Conditions

All deposits must originate from a payment account registered in your own name. Third-party deposits — where a payment is made from an account belonging to another person — are strictly prohibited and will result in the deposit being returned (where possible) and may trigger an account security review. Minimum and maximum deposit limits apply per transaction and per payment method; these limits are displayed within the ck299 cashier section of your account.

Withdrawal Conditions

Withdrawals will only be processed to a payment method that matches the name on your ck299 account. ck299 reserves the right to conduct additional identity verification before processing any withdrawal. Withdrawal requests are subject to the following conditions:

• Your account must be fully KYC-verified before your first withdrawal is processed.
• Any active bonus funds must meet the applicable wagering requirement before a withdrawal including bonus-derived winnings can be requested.
• ck299 reserves the right to request documentation verifying the source of funds for large withdrawal amounts.
• Withdrawal processing times are indicative only; delays may occur in exceptional circumstances outside ck299's control.

ck299 does not charge fees on standard withdrawals; however, your payment provider (bKash, Nagad, bank, etc.) may apply their own transaction charges, for which ck299 accepts no responsibility.

Anti-Money Laundering

ck299 maintains strict anti-money laundering (AML) procedures. Depositing funds with no genuine intention to gamble — for the purpose of withdrawing them as apparently legitimate funds — is strictly prohibited and may be reported to relevant authorities. ck299 reserves the right to withhold funds and freeze accounts pending investigation where AML concerns are identified.

Bonuses & Promotions

Welcome Bonus

New ck299 players who make a qualifying first deposit are eligible for the ck299 welcome bonus of 200% up to ৳20,000. The welcome bonus is credited automatically upon qualifying deposit. The welcome bonus and any winnings derived from it are subject to a wagering requirement before withdrawal can be requested. Full details of the current wagering requirement, minimum qualifying deposit, eligible games, and any game weighting percentages are published in the ck299 promotions section of the platform.

General Bonus Terms

The following general conditions apply to all bonuses and promotional offers on the ck299 platform unless specifically stated otherwise in the individual promotion terms:

• Bonuses are issued to one account per household, per IP address, and per device. Attempts to claim the same bonus multiple times using different accounts will be treated as bonus abuse.
• Bonuses must be used within the validity period stated for that promotion. Expired bonus funds are forfeited automatically.
• ck299 reserves the right to withdraw any bonus offer at any time and to modify bonus terms with reasonable notice.
• If ck299 determines that a player has engaged in bonus abuse — including but not limited to matched betting, arbitrage betting, or systematic exploitation of bonus conditions — ck299 may void the bonus, void related winnings, and restrict the account.
• Bonuses are non-transferable and have no cash value until all wagering requirements have been fully met.

Betting & Gaming Rules

All casino games available on ck299 — including slots, live casino tables, crash games, and fishing games — are governed by the rules of the individual game as presented within the game interface. In addition, all sports betting markets on ck299 (including cricket BPL, T20, and IPL markets) are governed by the specific sportsbook rules published within the betting section of the platform.

General Betting Rules

• All bets are final once confirmed. ck299 does not accept cancellation requests for placed bets except in circumstances where ck299 identifies a system error that affected the bet.
• ck299 reserves the right to void any bet placed at an odds or price that was published in error, or where there is evidence of system malfunction.
• Minimum and maximum stake limits apply to all betting markets and game types. These limits are displayed within the relevant game or market interface.
• In the event of a technical fault or service interruption during a game round, ck299 will resolve the affected round based on data from the relevant game provider. The decision of the game provider is final in such circumstances.
• ck299 reserves the right to limit or restrict bet sizes for any individual account at its discretion, without being required to provide a reason.

Cricket Betting Specific Rules

For cricket betting markets covering BPL, T20 World Cup, IPL, and Bangladesh national team fixtures, the following additional rules apply: all markets are settled based on the official result as recognised by the relevant governing body (ICC, BCB, or equivalent). If a match is abandoned or not completed within the specified minimum overs for that format, ck299 reserves the right to void unsettled markets at its discretion. Live in-play markets are subject to the ck299 in-play rules published within the sportsbook section.

Responsible Gaming

ck299 is committed to promoting responsible gaming among all players on the platform. Gambling is intended to be an enjoyable leisure activity. If gambling ceases to be enjoyable, or if you feel it is negatively affecting your financial situation, mental health, or personal relationships, we strongly encourage you to make use of the responsible gaming tools available in your account settings.

Available responsible gaming tools on ck299 include: deposit limits, loss limits, session time alerts, cool-off periods, and self-exclusion. Players aged 21 and above may access these tools at any time without restriction. ck299 staff are trained to identify signs of problem gambling and may proactively reach out to players where usage patterns suggest concern.

Self-exclusion requests are permanent until the exclusion period expires. ck299 will use reasonable technical measures to prevent excluded players from re-registering during the exclusion period. For assistance with any responsible gaming matter, please contact our 24/7 support team via live chat. Full responsible gaming guidance is available on the dedicated Responsible Gaming page of the ck299 platform.

Prohibited Activities

The following activities are strictly prohibited on the ck299 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where applicable:

• Registering more than one account, or assisting another person to register a duplicate account.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the platform if you are under 21 years of age.
• Depositing funds derived from illegal activity or using the platform for money laundering purposes.
• Engaging in any form of bonus abuse, including but not limited to: creating multiple accounts to claim welcome bonuses, matched betting designed to circumvent wagering requirements, or any other systematic exploitation of promotional offers.
• Using automated bots, scripts, artificial intelligence tools, or any software designed to gain an unfair advantage in casino games or sports betting markets.
• Colluding with other players in any multiplayer game or betting market to manipulate outcomes.
• Attempting to hack, reverse-engineer, or otherwise tamper with the ck299 platform, its software, its security measures, or its game engines.
• Using a VPN, proxy, or other IP-masking tool to circumvent geographic restrictions or disguise your true identity or location.
• Engaging in any activity that disrupts the normal operation of the platform or negatively impacts the experience of other players.

Intellectual Property

All content on the ck299 platform — including but not limited to the ck299 brand name, logo, website design, software, game interfaces, text, graphics, images, audio, video, and data compilations — is the intellectual property of ck299 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ck299 platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the ck299 platform without express written permission from ck299.

Limitation of Liability

The ck299 platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, ck299 makes no warranties, express or implied, regarding the platform's fitness for a particular purpose, uninterrupted availability, freedom from errors, or compatibility with your device or network connection.

ck299 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to: loss of funds due to technical faults, loss of data, loss of profits, or any harm caused by third-party content accessible via the platform.

Nothing in these Terms shall limit ck299's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation, to the extent such limitation is prohibited by applicable law. Your total claim against ck299 in any dispute is limited to the total net deposits you made in the 12-month period preceding the event giving rise to the claim.

Privacy & Data

ck299 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account and using the platform, you consent to ck299 processing your personal data as described in the Privacy Policy.

ck299 uses your personal data to provide and improve its services, to conduct identity verification, to comply with anti-money laundering obligations, to personalise your gaming experience, and to communicate promotional offers where you have opted in to receive them. ck299 does not sell your personal data to unaffiliated third parties for their own marketing purposes.

All personal data transmitted between your device and the ck299 platform is protected by 256-bit SSL/TLS encryption. For full details of how your data is collected, used, stored, and protected, please review the ck299 Privacy Policy.

Amendments to These Terms

ck299 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, ck299 will publish the updated Terms on this page and, where reasonably practicable, notify registered players via email or in-platform notification. The date of the most recent update is displayed at the top of this document.

If you do not accept the amended Terms, you must stop using the ck299 platform and may request account closure by contacting our support team. Continued use of the platform after the publication of updated Terms constitutes your acceptance of the revised agreement.

Contact & Support

If you have any questions about these Terms, wish to raise a dispute, or require assistance with any aspect of your ck299 account, our support team is available 24 hours a day, 7 days a week via live chat within your account dashboard. Live chat responses are typically provided within three minutes during all hours (BST, UTC+6).

For non-urgent enquiries, you may also contact ck299 by email. Our support email address is:

[email protected]

Email responses are provided within 24 hours of receipt. Please include your registered username and a clear description of your query to help us resolve your matter as quickly as possible.